{"id":103,"date":"2016-03-24T22:15:25","date_gmt":"2016-03-24T22:15:25","guid":{"rendered":"http:\/\/regionals.highedweb.org\/west16\/\/?post_type=schedule&#038;p=103"},"modified":"2016-06-16T22:00:01","modified_gmt":"2016-06-17T05:00:01","slug":"love-our-haters","status":"publish","type":"schedule","link":"https:\/\/regionals.highedweb.org\/west16\/schedule\/love-our-haters\/","title":{"rendered":"We \u2764 Our Haters"},"content":{"rendered":"<div id=\"conf-sch-single-meta\"><\/div><p>Sure, no one particularly liked the central portal, circa 2005, but they still didn\u2019t want us to change it. We\u2019ll take you through our experience and the lessons we learned in our redesign process, from initial research, planning, prototyping, and beta testing to deployment, and how we used feedback from students to guide our product road map and validate our design decisions. We\u2019ll share how we did it, what we learned, and what we\u2019d do differently.<\/p>\n<p>Takeaways:<\/p>\n<ul>\n<li>Successful and less successful methods of collecting research and user input, and dealing with range of positive \/ negative feedback<\/li>\n<li>Tactics for articulating and addressing challenges of various project motivations &#8211; tech upgrade competing with best UX practices<\/li>\n<li>Planning for course corrections due to deceptive or hard-to-interpret original research<\/li>\n<li>Technical challenges and opportunities of building a user-customizable portal using WordPress<\/li>\n<\/ul>\n<div id=\"attachment_224\" style=\"width: 571px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-224\" class=\"size-full wp-image-224\" src=\"http:\/\/regionals.highedweb.org\/west16\/\/wp-content\/uploads\/sites\/13\/2016\/06\/dan-heller-kristina-batiste-01.png\" alt=\"Share-Worthy Sketch Notes | Used by Permission | Created by Ryan Garcia, CSU Channel Islands\" width=\"561\" height=\"515\" srcset=\"https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/dan-heller-kristina-batiste-01.png 561w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/dan-heller-kristina-batiste-01-300x275.png 300w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/dan-heller-kristina-batiste-01-163x150.png 163w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/dan-heller-kristina-batiste-01-150x138.png 150w\" sizes=\"auto, (max-width: 561px) 100vw, 561px\" \/><p id=\"caption-attachment-224\" class=\"wp-caption-text\">Share-Worthy Sketch Notes | Used by Permission | Created by Ryan Garcia, CSU Channel Islands<\/p><\/div>\n<div id=\"attachment_225\" style=\"width: 984px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-225\" class=\"size-full wp-image-225\" src=\"http:\/\/regionals.highedweb.org\/west16\/\/wp-content\/uploads\/sites\/13\/2016\/06\/DanHeller-KristinaBatiste-cont.png\" alt=\"Share-Worthy Sketch Notes | Used by Permission | Created by Ryan Garcia, CSU Channel Islands\" width=\"974\" height=\"735\" srcset=\"https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/DanHeller-KristinaBatiste-cont.png 974w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/DanHeller-KristinaBatiste-cont-300x226.png 300w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/DanHeller-KristinaBatiste-cont-768x580.png 768w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/DanHeller-KristinaBatiste-cont-199x150.png 199w, https:\/\/regionals.highedweb.org\/west16\/wp-content\/uploads\/sites\/13\/2016\/06\/DanHeller-KristinaBatiste-cont-150x113.png 150w\" sizes=\"auto, (max-width: 974px) 100vw, 974px\" \/><p id=\"caption-attachment-225\" class=\"wp-caption-text\">Share-Worthy Sketch Notes | Used by Permission | Created by Ryan Garcia, CSU Channel Islands<\/p><\/div>\n<div id=\"conf-sch-single-speakers\">\n\t\t\t\t<h2 class=\"conf-sch-single-speakers-title\">Speakers<\/h2>\n\t\t\t<\/div><script id=\"conf-sch-single-meta-template\" type=\"text\/x-handlebars-template\">\n\t\t\t\t{{#event_date_display}}<span class=\"event-meta event-date\"><span class=\"event-meta-label\">Date:<\/span> {{.}}<\/span>{{\/event_date_display}}\n\t\t\t\t{{#event_time_display}}<span class=\"event-meta event-time\"><span class=\"event-meta-label\">Time:<\/span> {{.}}<\/span>{{\/event_time_display}}\n\t\t\t\t{{#event_location}}<span class=\"event-meta event-location\"><span class=\"event-meta-label\">Location:<\/span> {{post_title}}<\/span>{{\/event_location}}\n\t\t\t\t{{#if session_categories}}<span class=\"event-meta event-categories\"><span class=\"event-meta-label\">Categories:<\/span> {{#each session_categories}}{{#unless @first}}, {{\/unless}}{{.}}{{\/each}}<\/span>{{\/if}}\n\t\t\t\t{{#event_links}}{{body}}{{\/event_links}}\n\t\t\t<\/script><script id=\"conf-sch-single-speakers-template\" type=\"text\/x-handlebars-template\">\n\t\t\t\t<div class=\"event-speaker\">\n\t\t\t\t\t{{#if title.rendered}}<h3 class=\"speaker-name\">{{{title.rendered}}}<\/h3>{{\/if}}\n\t\t\t\t\t{{{speaker_meta}}}\n\t\t\t\t\t{{{speaker_social_media}}}\n\t\t\t\t\t{{#if content}}\n\t\t\t\t\t\t<div class=\"speaker-bio{{#if speaker_thumbnail}} has-photo{{\/if}}\">\n\t\t\t\t\t\t\t{{#if speaker_thumbnail}}<img class=\"speaker-thumb\" src=\"{{speaker_thumbnail}}\" \/>{{\/if}}\n\t\t\t\t\t\t\t{{{content.rendered}}}\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t{{\/if}}\n\t\t\t\t<\/div>\n\t\t\t<\/script>","protected":false},"excerpt":{"rendered":"<p>Sure, no one particularly liked the central portal, circa 2005, but they still didn\u2019t want us to change it. We\u2019ll take you through our experience and the lessons we learned in our redesign process, from initial research, planning, prototyping, and beta testing to deployment, and how we used feedback from\u2026<\/p>\n<p> <a class=\"continue-reading-link\" href=\"https:\/\/regionals.highedweb.org\/west16\/schedule\/love-our-haters\/\"><span>Continue reading<\/span><i class=\"crycon-right-dir\"><\/i><\/a> <\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_links_to":"","_links_to_target":""},"event_types":["session"],"session_categories":null,"class_list":["post-103","schedule","type-schedule","status-publish","hentry","event_types-session"],"event_date":"2016-06-10","event_date_display":"Friday, June 10, 2016","event_start_time":"14:30","event_end_time":"15:15","event_time_display":"2:30 - 3:15 p.m.","event_location":{"ID":194,"post_author":"42","post_date":"2016-05-31 20:36:19","post_date_gmt":"2016-05-31 20:36:19","post_content":"","post_title":"Business Building, Room 124","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"school-of-business-room-124","to_ping":"","pinged":"","post_modified":"2016-05-31 20:37:14","post_modified_gmt":"2016-05-31 20:37:14","post_content_filtered":"","post_parent":0,"guid":"http:\/\/regionals.highedweb.org\/west16\/\/?post_type=locations&#038;p=194","menu_order":0,"post_type":"locations","post_mime_type":"","comment_count":"0","filter":"raw"},"event_speakers":[{"ID":95,"post_author":"32","post_date":"2016-03-24 21:57:27","post_date_gmt":"2016-03-24 21:57:27","post_content":"","post_title":"Dan Heller","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"dan-heller","to_ping":"","pinged":"","post_modified":"2016-03-24 21:57:27","post_modified_gmt":"2016-03-24 21:57:27","post_content_filtered":"","post_parent":0,"guid":"http:\/\/regionals.highedweb.org\/west16\/\/?post_type=speakers&#038;p=95","menu_order":0,"post_type":"speakers","post_mime_type":"","comment_count":"0","filter":"raw","twitter":""},{"ID":82,"post_author":"32","post_date":"2016-03-24 21:41:19","post_date_gmt":"2016-03-24 21:41:19","post_content":"","post_title":"Kristina Batiste","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"kristina-batiste","to_ping":"","pinged":"","post_modified":"2016-03-24 21:41:19","post_modified_gmt":"2016-03-24 21:41:19","post_content_filtered":"","post_parent":0,"guid":"http:\/\/regionals.highedweb.org\/west16\/\/?post_type=speakers&#038;p=82","menu_order":0,"post_type":"speakers","post_mime_type":"","comment_count":"0","filter":"raw","twitter":""}],"event_hashtag":"heww12","session_slides_url":"http:\/\/web-app.usc.edu\/slides\/hearters\/","session_feedback_url":"https:\/\/www.surveymonkey.com\/r\/DCB7LRQ","_links":{"self":[{"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/schedule\/103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/schedule"}],"about":[{"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/types\/schedule"}],"version-history":[{"count":0,"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/schedule\/103\/revisions"}],"wp:attachment":[{"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/media?parent=103"}],"wp:term":[{"taxonomy":"event_types","embeddable":true,"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/event_types?post=103"},{"taxonomy":"session_categories","embeddable":true,"href":"https:\/\/regionals.highedweb.org\/west16\/wp-json\/wp\/v2\/session_categories?post=103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}